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Laureen Peltier

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8 Dec

How to Cut Costs without Cutting Staff

The most frequent reason companies hire consultants is to help reduce costs....
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15 Aug

Leadership Specialists – What To Do When...

CH Consulting Group does more than benchmark contact centers. One of our...
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11 Aug

Case Study – Project Management In Today’s...

CH Consulting is proud to be a leader in the contact center...
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27 Apr

How to Share your Expertise in Creative...

Christa and I get very excited when we are asked to share...
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6 Apr

What Is Fractional Leadership?

I recently heard this term from our business partner and it made...
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25 Feb

Can Emotional Intelligence Get You Promoted?

Recently the subject of Emotional Intelligence (EQ) came into my experience. It’s...
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8 Jan

Never Too Young To Begin Again

Recently, I was reminded that we are never too young to get...
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1 Jan

Happy New Year – 2016

We are often reminded that we are never alone. This is important...
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15 Dec

The Difference Leaders Make – and Don’t...

I was with a client a few weeks ago, happily focused on...
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10 Sep

How Raising Wages Increases Profit

I recently read an article in the Minneapolis Star Tribune about a...
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1 Sep

Business and Community

Business and Community Who is a  Business’ Community? Businesses have several communities....
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9 Jul

Employee Relations: When Is Enough Too Much?

I have a friend who works for a Fortune 100 company. She...
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18 Jun

Leader Versus Manager

In the late 80’s, businesses began adapting the term leadership to replace...
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2 Jun

Can We Work Less and Produce a...

There’s a myth that if you want to be promoted in a...
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1 2

Are You Looking For Customer Experience Experts?

Look no further than CH Consulting Group

When it comes to customer experience, CH Consulting Group is here to help. We’re proud of the network of partners and clients that we have built over the years, and it has always been important to us to help our clients understand how improving the customer experience will help them grow their business while improving their performance.

At CH Consulting, we understand what your business needs, and deliver a timely and multifaceted return on your investment. It’s all about improving your business for the better, and we’re here to help.

Customer Journey Mapping

What is customer journey mapping? Well, it’s one of the important tools that your business could use to meet your customer expectations - no matter the size. Customer journeys may seem simple on the surface. Your company offers customers a product, and they buy it. The reality is that customer journeys are more complex than that.

With customer journey mapping and our specialized expertise, you will ensure that you understand the journey your customers take from start to finish. Your customers are ever-changing in their needs, demanding an omnichannel approach across the customer experience board - and we can help. With a visual representation of the customer journey, you can see your customer’s experiences with your brand across every important checkpoint.

Customer Experience

Customers expect a personal touch in their experience with your business. Did you know that 84% of consumers feel like being treated as a person and not a number is more important in their buying decisions? If you make your customer experience a personal one, you will find that your customers come back again and again. At CH Consulting, we can ensure that you optimize your customer’s entire experience from the onboarding process to becoming a brand advocate. And we will help you design a customer journey map that offers the best possible experience along the way.

Understanding Your Customers

When you understand your customers and their needs, you will be able to tailor the way that you work to ensure that they get everything they need to be confident in their decision to buy from your company.

At CH Consulting Group, we will assess your current customer journey and workflows to ensure that you have the best plan ahead. We want to make your processes simple so that you can deliver the best possible experience at all times. As a contact center consultant, CH Consulting works to ensure that your software and customer journey work for your business and your customers. You deserve the best possible customer experience and customer journey mapping training for your business, so that you can ensure your customers are happy.

Contact CH Consulting Today

Your contact center is a place for customers to call when they need support. For that to work, you need a better understanding of your customers based on data and proven approaches, not just intuition. Give us a call today, and let’s discuss how we can elevate your relationship with your customers today.