by Danica Abcede | Mar 3, 2020 | Brooks Arvizu, Consultants
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a different consultant for you to learn more about. This month, the spotlight is on the CH Consulting Group consultant, Brooks Arvizu....
by Brooks Arvizu | Jun 22, 2016 | Brooks Arvizu, Strategy, Uncategorized
I have been working in the customer service/sales industry for almost 17 years now and I’ve seen technological platforms and hardware come and go but the brick and mortar model still has the same exact feel as it did when I started, rows of particle board desks...
by Brooks Arvizu | Jun 7, 2016 | Brooks Arvizu, Customer Experience, Sales & Marketing, Uncategorized
It’s really difficult for many people to change mindsets from a traditional active/aggressive sales model into emerging passive sales techniques born by modern digital platforms and I can completely understand the difficulty. When I was young my dad took me fishing...
by Brooks Arvizu | May 19, 2016 | Brooks Arvizu, Business Practices, Customer Experience, Uncategorized
With the emergence of Workforce Management Systems, customer service centers have benefited from a dramatic increase in efficiency. However, more times than not staggered staffing plans contribute to a disconnect within a company. That is to say, a breakdown of proper...
by Brooks Arvizu | Jan 19, 2016 | Brooks Arvizu, Customer Experience, Uncategorized
The most important thing to know for successful Marketing & Customer Service is [Your Customer] and if Generation X is your target market then you to be ready to stray from conventional methods for an unconventional clientele. A little history… On May 8th 1945 the...
by Laureen Peltier | Jan 1, 2016 | Allen Kruse, Berni Hollinger, Brooks Arvizu, Christa Heibel, Laureen Peltier, Nicole Pearson, Sage Johnson, Tricia Heibel, Uncategorized
We are often reminded that we are never alone. This is important when we celebrate our journey. As we at CH Consulting Group bid farewell to 2015 and reflect on the year – our successes and misses – we think of all the people who shared in our journey. To those of...
