PROCESS MATTERS

PROJECT MANAGEMENT

CHCG Delivery : IVR, chat, and email management system was implemented in order to provide the single portal of entry and options desired for Client’s customers.

Time investment : 10 months (project was 3 months ahead of schedule)

Proven results : Due to effective process management, CHCG was 3 months ahead of schedule and under the $3.4M project budget by over $500,000.

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