OPERATIONAL STRATEGY DEPLOYMENT
CHCG Delivery : Client contracted CHCG resource as Interim Contact Center Leader whose purpose was to drive change by focusing on six key areas: leadership/staffing, WFM, training, reporting, technology and process.
Time investment : 5 months
Proven results : 5-month revenue gain of $3,433,000 and annual wage savings of $34,963 due to a decrease in Average Handle Time.
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