EXPERIENCE MATTERS

OPERATIONAL STRATEGY DEPLOYMENT

CHCG Delivery : Client contracted CHCG resource as Interim Contact Center Leader whose purpose was to drive change by focusing on six key areas: leadership/staffing, WFM, training, reporting, technology and process.

Time investment : 5 months

Proven results : 5-month revenue gain of $3,433,000 and annual wage savings of $34,963 due to a decrease in Average Handle Time.

Download the OPERATIONAL STRATEGY DEPLOYMENT Case Study here. Download