CH Consulting Group
Blog Content
Humans + Machines – the Perfect Partnership: An Interview with Humach’s Randy Feger
Founder and CEO of CH Consulting Group, Christa Heibel, sat down with Humach’s newly appointed President, Randy Feger, to better understand Humach’s Digital Agent strategy and
Customers into Customer Advocates Part 2
“If you build it, they will come.” No, I’m not doing a review on that Kevin Costner movie, Field of Dreams. By “it,” I mean
Turning Customers into Brand Advocates – Does it Matter?
When the pandemic hit our nation, many businesses were struggling to stay open. The entire customer experience changed, and the world could not help but
Contact center consulting process
Introduction Customer service and customer experience have never been more critical. As research suggests that over 90% of consumers would abandon a brand due to
How Can a Management Consultant Help Your Business in 2021?
CH Consulting Group is an established business consulting group that provides expert guidance with proven results. Working with over 156 partners across 12 counties we
Customer Service vs. Customer Experience
Introduction Historically, customer service has been a focal point for businesses striving to attract new customers and retain existing clients. More recently, companies have started
Workforce Innovation
A look into Underguard Teleservices by CEO, Kyle Hannah When we think of ideas surrounding innovation in the call center industry, what comes to mind?
Don’t Find Problems – Create Solutions.
A Peek Behind the Curtain into UnderGuard Teleservices with Christa Heibel As someone who started out as an agent on the floor, I can say
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