I’m sure by now you have heard of CCPA, or the California...
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Last November 2018, Chairman Ajit Pai of FCC (Federal Communications Commission) demanded...
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Guest Blog by KJ Dearie from Termly Shortly after the General Data...
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For those of us old enough to remember, it is reminiscent of...
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The month of September has been a wild, crazy, fascinating, and exhilarating...
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In a Forbes article entitled “How Important Is Customer Service To Success...
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In contact center lingo, there are numerous three-letter acronyms that almost every...
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Gamification is the process of enhancing an existing activity, service or work...
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One thing that characterizes successful companies is the way they value customer...
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What exactly is a customer service mantra? It is more than your...
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In a business environment, a service culture focuses on providing an exceptional...
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Guest Blog by Stuart Discount, CEO/Founder of Professional Association for Customer Engagement...
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The Millennial demographic, which consists of people who were born in the...
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The goal of contact center agent training is to equip agents with...
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