CH Consulting Group
Blog Content
What Grade Would Your Customer Experience Get?
Companies work hand-in-hand with contact centers to provide their clients exceptional customer service. They work hard to ensure that their clients are satisfied with what
Breaking Up (with your BPO) is Hard to Do: Part Three
Learn From Your Mistakes and Move on! A breakup with your BPO (Business Process Outsourcing) vendor can be a painful experience especially if you’ve shared
Breaking Up (with your BPO) is Hard to Do: Part Two
Keep Your Options Open If you have broken up with your BPO (Business Process Outsourcing) vendor, it’s now time to take stock of your business
Breaking Up (with your BPO) is Hard to Do: Part One
It’s Not Me, It’s You If you and your BPO (Business Process Outsourcing) vendor aren’t seeing eye-to-eye and all attempts at reconciliation are failing,
Five Business Lessons We Can Learn from the Thailand Soccer Team Rescue
You may have heard of the incredible story of the Thailand Soccer Team Cave Rescue. The world watched with bated breath, the plight of a
Acquiring a Call Center? Do Your Due Diligence!
If you are in the market to purchase something, whether it is a house, car, or even tonight’s dinner, you likely will be doing some
It’s Time for Your Check-Up
Evaluating your contact center performance is always essential, but it can sometimes be challenging to have an objective view. You can make the process easier
How to Create an Owner Exit Strategy
Entrepreneurs spend quite a bit of time thinking about ways to successfully launch and grow their businesses. As someone with a huge entrepreneurial spirit, I
Categories
- AI
- Automation
- Business Practices
- Buyer/Seller Services
- Call Center Operations
- CHCG Audits
- Compliance
- Consultants
- CSAT
- Culture
- Customer Experience
- CX Strategy
- Data Analytics
- Employee Relations
- Events
- Fractional Leadership
- Gap Assessment
- Guest Blog
- Healthcare
- Human Resources
- Leadership
- Mergers and Acquisitions
- Omni-Channel
- Outsourcing
- Patient Experience
- Personal Development
- Quality Assurance
- RFP
- Sales & Marketing
- Services
- Social Media
- Start up
- Strategy
- Technology
- Training & Development
- Trends
- Uncategorized
- Workforce Management