CH Consulting Group
Blog Content
CH Consulting Group Founder Elected as Vice Chair of PACE
December 4, 2018 (International Falls, Minnesota) – Christa Heibel, CEO/Founder of CH Consulting Group, was recently elected as Vice Chair for PACE (Professional Association for
Four Qualities of a Successful Leader
Over twenty-five years in the contact center industry, including leading many call center programs and being the owner and operator of my own call center,
How to Prepare Your Contact Center Staff for Black Friday
For those of you that are brave enough to face the Black Friday crowds, do you find yourself being able to relate to Katniss Everdeen
CH Consulting Group is Thankful for…
Thanksgiving is just around the corner, so the CH Consulting Group team wanted to take the time to reflect on what this day means to
Your Feedback is NOT Important to Us
A customer satisfaction survey is important for your contact center business for many key reasons: It gives you a better understanding of bottlenecks and challenges
Five Scary Mistakes Your BPO is Making
It’s Halloween season and I don’t know about you, but I like a good scare! Vampires, zombies, mummies — you name it, I love it!
The Definition of Insanity
As most of us know, the definition of insanity is straightforward: doing the same thing repeatedly and expecting different results each time. The contact center
Traditional QA Metrics Still Matter
Quality assurance in a factory examines the product that is being sold – is the product functioning the way it is supposed to? The same
Categories
- AI
- Automation
- Business Practices
- Buyer/Seller Services
- Call Center Operations
- CHCG Audits
- Compliance
- Consultants
- CSAT
- Culture
- Customer Experience
- CX Strategy
- Data Analytics
- Employee Relations
- Events
- Fractional Leadership
- Gap Assessment
- Guest Blog
- Healthcare
- Human Resources
- Leadership
- Mergers and Acquisitions
- Omni-Channel
- Outsourcing
- Patient Experience
- Personal Development
- Quality Assurance
- RFP
- Sales & Marketing
- Services
- Social Media
- Start up
- Strategy
- Technology
- Training & Development
- Trends
- Uncategorized
- Workforce Management