Employers are trying to handle labor shortages by offering higher wages, more...
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Artificial Intelligence (AI) technology can help to significantly enhance contact center operations,...
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The customer service provided by contact centers is a large contributor to...
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Businesses owned by women and minorities are an important part of the...
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You may have heard of the benefits of cloud-based contact centers, such...
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I recently read that most Americans aren’t setting New Year’s resolutions for...
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You’ve put a lot of time and effort into building your business...
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The importance of practicing gratitude is often discussed in terms of our...
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The Importance of a Voice of the Customer Program PWC research shows...
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CH Consulting founder and CEO, Christa Heibel discusses how Voice of the...
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CH Consulting Group presents this recorded session from our virtual booth at...
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CH Consulting Group presents this recorded session from our virtual booth at...
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Founder and CEO of CH Consulting Group, Christa Heibel, sat down with...
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