Consulting often revolves around strategy. An operations consultant works in tandem with...
Read More
A solid and deliverable customer experience is vital to any business and...
Read More
Because they sound very similar, it is common for the terms Multichannel...
Read More
An effective customer journey map helps a business to understand the steps...
Read More
CH Consulting Group is always looking for more ways to ensure a...
Read More
With an increase in volume for medical call centers, there’s never been...
Read More
Since the beginning of the pandemic, healthcare has been continuously changing to...
Read More
The pets of CHCG on parade! We love our furry and feather-y...
Read More
March was a busy month for CHCG – we sponsored two live...
Read More
What is Customer Journey Mapping? Mapping a customer journey involves documenting the...
Read More
With the Covid-19 pandemic affecting workplaces, including high unemployment, businesses shutting down,...
Read More
Business/Job Description: This Call Center Leadership position is the business leader of...
Read More
The COVID-19 pandemic has transformed the landscape of our lives. These changes...
Read More
What is an RFP? Putting together a comprehensive RFP process is essential...
Read More