Proven thought leaders in the Omni-Channel Contact Center space.
Christa Heibel and Marc Bernstein talked about what contact center managers are getting right in 2021, why leadership should take calls, who owns contact center transformation, and a smarter way to do post-call surveys.
In partnership with Corporate Advisory Solutions – May 2020
Remote work has become part of every business model, and Contact Centers across the US are taking a deep dive into moving agents and supervisors into the work-from-home environment. From adaptability to security, from productivity to efficiency, how can Contact Centers face the biggest struggles that the new work environment might cause?