What’s Your Customer Service Mantra?

What exactly is a customer service mantra? It is more than your tagline, motto, or vision. In essence, I believe it a promise that you make to your customers. It is not a long-winded story or essay – it is short and sweet, and to the point. Think of it more as a few...

The Biggest Customer Experience Challenge of 2019

Guest Blog by Stuart Discount, CEO/Founder of Professional Association for Customer Engagement (PACE) To celebrate the launch of our first-ever EBook: The Customer Experience Guide for Today's Contact Center, we are excited to present with you a guest blog from the...

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