2018: Customer Experience Do-Or-Die

It’s been estimated that a whopping $62 billion of business was lost last year due to poor customer service, which represents an increase of almost 50 percent from two years prior. That’s a scary thought. Worse yet is this statistic from a recent SuperOffice report:...

An Insider’s View: Part 2

By Fred Stacey, Contact Center Technology Consultant, AInCX.com Today, artificial intelligence is no longer at the bleeding edge like many believe. Because of the rate of adoption for these technologies and the valuations of the technology providers (cash is driving...

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