What CH Consulting Group is Thankful for

In the spirit of Thanksgiving and gratitude, CH Consulting Group's nationwide team of Customer Experience, Contact Center and Compliance experts want to share with you what they are thankful for this year: "I'm  thankful for this whole crazy journey called life....

Customer Service Horror Stories

Providing great customer service is no easy feat. Mess up and your company is in for a wide scale public criticism. Just take a look at the companies below. Here, we round up three customer service horror stories that are so bad it feels like a scene from your worst...

How Will CCPA Affect Contact Centers?

I'm sure by now you have heard of CCPA, or the California Consumer Privacy Act. It goes into effect January 1, 2020, and by now you may have already determined if your business will be affected or not. But what exactly do you need to do to become compliant and what do...

How Will SHAKEN/STIR Affect Contact Centers?

Last November 2018, Chairman Ajit Pai of FCC (Federal Communications Commission) demanded that phone companies must adopt a robust call authentication system for all carriers. The statement meant to target the increasing problem of fraud associated with spoofed...

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