Patient Experience
Where does PX begin?
The healthcare industry is in the early stages of connecting the dots between PX and customer loyalty, employee retention, bottom line results and more.
The healthcare industry is in the early stages of connecting the dots between PX and customer loyalty, employee retention, bottom line results and more.
After a three-year COVID hiatus, I had high expectations for the 2022 PACE Annual Convention & Expo (ACX) in Nashville
Returning from SOCAP’s Fall Symposium where I met up with some of my team members and other industry professionals, I am overwhelmingly happy and proud.
Several of my team members and I recently had the opportunity to attend the annual Northeast Contact Center Forum(NECCF) at Gillette
“If you build it, they will come.” No, I’m not doing a review on that Kevin Costner movie, Field of