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Author: Christa Heibel

Patient Experience

Where does PX begin?

The healthcare industry is in the early stages of connecting the dots between PX and customer loyalty, employee retention, bottom line results and more.

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Events

PACE ACX Recap

After a three-year COVID hiatus, I had high expectations for the 2022 PACE Annual Convention & Expo (ACX) in Nashville

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Events

SOCAP Recap

Returning from SOCAP’s Fall Symposium where I met up with some of my team members and other industry professionals, I am overwhelmingly happy and proud.

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Uncategorized

Lessons from NECCF

Several of my team members and I recently had the opportunity to attend the annual Northeast Contact Center Forum(NECCF) at Gillette

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