by Christa Heibel | Feb 5, 2020 | RFI/RFP
The standard RFP (Request for Proposal) project can appear complicated to manage for even the most seasoned of contact center veterans. Years of experience as a consultant and expert have taught me that having a well-planned system in place is essential to making RFP...
by Christa Heibel | Dec 11, 2019 | PACE
Featured in the December 2019 PACE Pulse Dear Friend, Before I get started, let me just say that I am 110% committed to PACE and am passionate about all that it embodies for our industry. I take my role as Vice Chair and Marketing Chair very seriously, and seek to...
by Christa Heibel | Dec 3, 2019 | Call Center Operations, Outsourcing
You may or may not have seen that I was recently in Colombia to visit Konecta, an international organization and brand ambassador that provides end-to-end BPO and contact centers on a global level. Before I give you the scoop on my time in this beautiful country with...
by Christa Heibel | Nov 29, 2019 | Call Center Operations, Compliance
With so much focus on the CCPA and SHAKEN/STIR laws that are going into effect this year, it is easy to lose sight of the exemptions or Safe Harbors that FCC, FTC and TTCPA have in place for contact centers. One of these is the Established Business Relationship (EBR),...
by Christa Heibel | Nov 19, 2019 | Consultants
In the spirit of Thanksgiving and gratitude, CH Consulting Group’s nationwide team of Customer Experience, Contact Center and Compliance experts want to share with you what they are thankful for this year: “I’m thankful for this whole crazy...
