RFP Development and Management Strategies

RFP Development and Management Strategies

The standard RFP (Request for Proposal) project can appear complicated to manage for even the most seasoned of contact center veterans. Years of experience as a consultant and expert have taught me that having a well-planned system in place is essential to making RFP...
The Problem with PACE

The Problem with PACE

Featured in the December 2019 PACE Pulse Dear Friend, Before I get started, let me just say that I am 110% committed to PACE and am passionate about all that it embodies for our industry. I take my role as Vice Chair and Marketing Chair very seriously, and seek to...
What CH Consulting Group is Thankful for

What CH Consulting Group is Thankful for

In the spirit of Thanksgiving and gratitude, CH Consulting Group’s nationwide team of Customer Experience, Contact Center and Compliance experts want to share with you what they are thankful for this year: “I’m  thankful for this whole crazy...