by Christa Heibel | Mar 24, 2020 | Start up, Technology
Guest Blog from Gloria Martinez of womenled.org When you’re starting a business, it feels like the costs never stop rolling in. From the fees to incorporate your business to the rent for your office space, there’s a lot to pay for before earning your first dollar. One...
by Christa Heibel | Mar 18, 2020 | Customer Experience, Social Media
Guest Blog Author: Brandie Joy You may think that your marketing department and your customer support team have little or nothing to do with each other, and at face value – in some businesses – you might be right. Your marketing team is responsible for...
by Christa Heibel | Mar 4, 2020 | Call Center Operations, Customer Experience
Great customer service is a core part of a successful company. It is essential for gaining and retaining customers, building brand trust and loyalty, and keeping customers satisfied. The foundation for this is effective communication in the day-to-day interactions...
by Christa Heibel | Feb 26, 2020 | Culture, Training & Development
The use of social learning for teaching and learning enables businesses to create an environment that encourages open communication, collaboration, and instantaneous feedback. An article by ICMI on training trends highlights that “an overwhelming 98% of...
by Christa Heibel | Feb 19, 2020 | Business Practices, Call Center Operations, Customer Experience
According to the Flexjobs.com article, “Remote Work Statistics for 2019: Shifting Norms and Expectations”, “in 2015, 3.9 million U.S. workers were working remotely. Today that number is at 4.7 million.” The increasing trend of work-from-home jobs is also reflected in...
