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Why Should I Attend PACE ACX’19?

Why Should I Attend PACE ACX’19?

by Christa Heibel | Feb 12, 2019 | Call Center Operations, Customer Experience, PACE

As Vice Chair of the PACE Board of Directors, I want to personally invite you to our big show that’s coming up in less than two months – ACX 2019! ACX is our annual Convention and Expo, which takes place March 31-April 3 in San Antonio, TX. Have you thought about...
What is the California Consumer Privacy Act?

What is the California Consumer Privacy Act?

by Christa Heibel | Feb 5, 2019 | Call Center Operations, Compliance

To kick things off for the blog in a brand new and exciting year, I’m going to be tackling a hot topic for which I have been receiving a lot of questions lately – The California Consumer Privacy Act (CCPA). Incidentally, even though this law was signed in June...
The Future of the Contact Center: Your Agents

The Future of the Contact Center: Your Agents

by Christa Heibel | Jan 10, 2019 | Call Center Operations, Customer Experience, Employee Relations

Everyone talks about the latest and greatest technology as the “future” of the contact center, but I beg to differ. I would say that the future lies in your contact center agents. These agents are the biggest human resource investment you can make in your...
Five Ways You Can Optimize the User Experience

Five Ways You Can Optimize the User Experience

by Christa Heibel | Jan 2, 2019 | Uncategorized

The user experience can largely dictate the type of questions that you get from your customers in the form of emails, chat messages, or phone calls. An article published by Forbes entitled “Not Dealing with Failure Demand is Hurting Your Customer Experience”, brings...
Blog Rewind: A Collection of Industry Leader Insights

Blog Rewind: A Collection of Industry Leader Insights

by Christa Heibel | Dec 26, 2018 | Uncategorized

To complete our Blog Rewind series, we thought it would be helpful to showcase our favorite blog that was featured by another leading contact center industry expert. However, we could not decide on just one so we thought we would just feature them all! We have been...
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Recent Posts

  • Is Your Contact Center Prepared for the California Consumer Privacy Act?
  • General Data Protection vs. California Consumer Privacy Act
  • How Will the California Consumer Privacy Act Affect Your Business?
  • Why Should I Attend PACE ACX’19?
  • What is the California Consumer Privacy Act?

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