Here is What Companies Need to Know About CCPA

Here is What Companies Need to Know About CCPA

Guest Blog by KJ Dearie from Termly Shortly after the General Data Protection Regulation (GDPR) came into effect, California made its own leap forward in data privacy law by passing the California Consumer Privacy Act (CCPA). In effect on January 1, 2020, the CCPA...
The Journey to a Customer-Focused Culture

The Journey to a Customer-Focused Culture

Guest Blog Author: Michael Bowling, VP of National Sales at ContactUS When I was at the ICMI Contact Center Expo in Fort Lauderdale, I attended a very interesting session lead by Jeff Toister (ICMI Consultant) who essentially presented three key tips to creating a...