The Journey to a Customer-Focused Culture

The Journey to a Customer-Focused Culture

Guest Blog Author: Michael Bowling, VP of National Sales at ContactUS When I was at the ICMI Contact Center Expo in Fort Lauderdale, I attended a very interesting session lead by Jeff Toister (ICMI Consultant) who essentially presented three key tips to creating a...
Happiness is Only Real When It’s Shared

Happiness is Only Real When It’s Shared

Guest Blog Author: Michael Bowling, VP of National Sales at ContactUS Ben Nemtin (best-selling author of What Do You Want To Do Before You Die?) was one of the keynote speakers at the ICMI Contact Center Expo and Conference in Fort Lauderdale, and boy did he close the...
The Power of Positivity as Told by the Fonz

The Power of Positivity as Told by the Fonz

Guest Blog Author: Michael Bowling, VP of National Sales at ContactUS I don’t know if it was specifically planned this way or not, but if I had to come up with a personal theme for the various keynote sessions at the most recent ICMI conference in Fort Lauderdale, I...