The Journey to a Customer-Focused Culture

The Journey to a Customer-Focused Culture

Guest Blog Author: Michael Bowling, VP of National Sales at ContactUS When I was at the ICMI Contact Center Expo in Fort Lauderdale, I attended a very interesting session lead by Jeff Toister (ICMI Consultant) who essentially presented three key tips to creating a...
Happiness is Only Real When It’s Shared

Happiness is Only Real When It’s Shared

Guest Blog Author: Michael Bowling, VP of National Sales at ContactUS Ben Nemtin (best-selling author of What Do You Want To Do Before You Die?) was one of the keynote speakers at the ICMI Contact Center Expo and Conference in Fort Lauderdale, and boy did he close the...