Operational Strategy Deployment Case Study

CH CONSULTING GROUP CASE STUDY:
OPERATIONAL STRATEGY DEPLOYMENT

Experience Matters.

Download our free Case Study today to see how CH Consulting Group helped the industry leader in ignition interlock systems experience a 5-month revenue gain of $3,433,000 and save $34,963 in annual wage savings by decreasing Average Handle Time.

CHCG Delivery: Client contracted CHCG resource as Interim Contact Center Leader whose purpose was to drive change by focusing on six key areas: leadership/staffing, WFM, training, reporting, technology and process.

Time investment: 5 months

Proven results: 5-month revenue gain of $3,433,000 and annual wage savings of $34,963 due to a decrease in Average Handle Time.

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