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Customer Journey Mapping in 2021
11 March 2021
What is Customer Journey Mapping? Mapping a customer journey involves documenting the...
The Future of Remote Work in Call...
6 March 2021
With the Covid-19 pandemic affecting workplaces, including high unemployment, businesses shutting down,...
Recruiting for Call Center Leadership Position
4 March 2021
Business/Job Description: This Call Center Leadership position is the business leader of...
New Buying Patterns and the Customer Experience
3 March 2021
The COVID-19 pandemic has transformed the landscape of our lives. These changes...