CH Consulting Group has partnered with a large, renowned home improvement provider seeking an experienced Sales/Lead Generation Manager. See below for more details:

Salary Range

  • $120k -150k Base
  • $50k – 75k Target Bonus

JOB DESCRIPTION

Summary/Objective

The Sales/Lead Generation Manager will serve as a key member of the senior leadership team and will oversee all operations of our inbound/outbound contact department including direct supervision and mentoring of Managers, Supervisors, QA Specialists and training staff for 100+ call-center agent seats and multiple centers. The successful candidate will be responsible for day to day operations, management, and customer relations. They will also be responsible for programs, processes and strategies related to the goals of the company.

Essential Functions

Essential Duties and Responsibilities

  • Responsible for development, implementation and oversight of annual department budget to attain business goals with operational objectives;
  • Recruit, motivate and manage a team of Inside Sales Representatives and leaders to meet and exceed performance and revenue goals;
  • Develop and foster a high functioning performance driven culture
  • Continually optimize sales funnel processes to improve conversion rate and customer experience
  • Develop and track key performance indicators to measure performance against targets
  • Develop effective training materials utilizing a variety of media
  • Train and coach employees to maximize their sales potential
  • Conduct follow-up studies of all completed training to evaluate and measure results
  • Utilize the organization’s CRM to monitor individual rep / company wide sales activity
  • Ensure compliance with regulatory agency guidelines and standards
  • Develop, implement and maintain effective internal and external Quality Assurance (QA) programs, fostering continuous improvements and exceeding Service Level Agreement (SLA) performance
  • Work with the marketing team to conceptualize and develop point of sale tools to support client experience and drive sales
  • Exemplify the desired culture and philosophies of the organization and work effectively as a team member with other members of management.
  • Perform tasks on an as needed basis as directed by the Senior Management.
  • Develop and track key performance indicators to measure performance against targets
  • Experience creating, implementing and managing employee compensation and commission plans
  • Experience with technology strategy requirements for contact center business process development and technology initiative roll-out.

Locations of Responsibility

  • This positions primary location will be in Fort Lauderdale, FL but will be responsible for all current and future in-house and outsourced centers.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smart phones, photocopiers, filing cabinets and other presentation materials.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work

This is a full-time position.

Travel

This position may require some domestic travel on an irregular basis.

Required Education and Experience

  • Sales management: 5 years+ (Required);
  • Call Center Management: 5 years+ (Required);
  • Experience using Five9
  • Education: Undergraduate degree or higher preferred. Will accept a combination of experience and education;
  • Construction / Home Improvement industry (Preferred);
  • Bi-Lingual (Preferred);
  • CRM: 5 years (Preferred)

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Interested?

If you are interested in this exciting, new opportunity, send your resume and cover letter to resumes@thechcg.com.