Call Center Operations
Five Ways to Improve of First Call Resolution
In contact center lingo, there are numerous three-letter acronyms that almost every center uses: Service Level Agreement (SLA), Average Handle
September 25, 2019
In contact center lingo, there are numerous three-letter acronyms that almost every center uses: Service Level Agreement (SLA), Average Handle
Gamification is the process of enhancing an existing activity, service or work by adding game-like elements making it more attractive,
One thing that characterizes successful companies is the way they value customer experience. For them, customer satisfaction and a connected
What exactly is a customer service mantra? It is more than your tagline, motto, or vision. In essence, I believe