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Five Ways to Improve of First Call...
25 September 2019
In contact center lingo, there are numerous three-letter acronyms that almost every...
Let’s Play a Game: The Growth of...
18 September 2019
Gamification is the process of enhancing an existing activity, service or work...
Customer Experience Success Stories: 3 Companies You...
11 September 2019
One thing that characterizes successful companies is the way they value customer...
What’s Your Customer Service Mantra?
4 September 2019
What exactly is a customer service mantra? It is more than your...