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Sales versus Service Culture
28 August 2019
In a business environment, a service culture focuses on providing an exceptional...
The Biggest Customer Experience Challenge of 2019
21 August 2019
Guest Blog by Stuart Discount, CEO/Founder of Professional Association for Customer Engagement...
How to Make Your Contact Center Millennial-Friendly
14 August 2019
The Millennial demographic, which consists of people who were born in the...
How to Measure the Effectiveness of Agent...
7 August 2019
The goal of contact center agent training is to equip agents with...
Seeking Director of Contact Center Operations for...
3 August 2019
CH Consulting Group has partnered with national Pharmacy Benefit Manager (PBM) seeking...