December 4, 2018 (International Falls, Minnesota) – Christa Heibel, CEO/Founder of CH Consulting Group, was recently elected as Vice Chair for PACE (Professional Association for Customer Engagement). Christa leads a nationwide network of Customer Experience Consultants that specialize in the Omni-Channel Contact Center. Christa brings 25+ years of customer experience and omni- channel contact center experience to the table where she has successfully developed, implemented and managed numerous contact center operations and programs across the U.S. She has dominated the contact center industry and is known widely as thought leader and C-suite business growth strategy expert.

Christa has been a proud member of PACE since the 90s and for is invested in its success and future. Last year, she was appointed to the Board of Directors, and she was also just recently named Marketing Chair for PACE. Similar to her fellow board members, Christa is committed to further establishing PACE as the leading organization promoting the effective use of contact centers as the primary means businesses communicate with customers.

“I am excited—we are really focused content and making PACE a leader for customer experience, contact center, omni-channel and cloud expertise that businesses need today.”

– Christa Heibel, CEO/Founder of CH Consulting Group

 

Christa will be joining the following esteemed contact center industry professionals:

PACE Executive Committee

Chairwoman: Lori Fentem, Head of Call Center Growth & Strategy, Ring

Vice Chair: Christa Heibel, CEO/Founder, CH Consulting Group

Secretary: Mark Boehmer, Senior Director, Customer Service, Evolent Health

Treasurer: Sam Falletta, CEO, Incept Corp.

 

Board of Directors

Andy Balthaser, Vice President, Compliance, Alorica

Rebecca Carr, Director, Operations, WW (previously Weight Watchers)

Carmit DiAndrea, Global VP, Portfolio Market Strategy, Verint Systems

Joe Galvin, Vice President of Client Services, S&P Data

Mandy Horton, General Counsel, Careington International Corporation

Reid Houser, Head of Global Compliance and Privacy Officer, Sitel Group

Robert Kobek, President, CustomerCount and Mobius VP, LLC

Karl Koster, Chief IP & Regulatory Counsel, Noble Systems Corporation

Harvey Livingston, RVP OBTM-Web, AT&T Alliance Channel

Rob Marshall, Director of National Client Solutions Management, AnswerNet

John Nelson, SVP, Market Information Manager, Bank of America

Michele Powell, Senior Director, Operations Enablement, Aetna One Advocacy (A1A) division of Aetna, Inc.

Ken Sponsler, Senior Vice President, CompliancePoint

Michael Thompson, COO, TPG TeleManagement, Inc.

 

About PACE

Founded in 1988, PACE is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center. The Association promotes its members’ ability to provide outstanding customer service and sales solutions delivered via omni-channel communication including voice, email, chat, text and social media. In addition, PACE provides up-to-date and ongoing compliance education and accreditation for its members. From its National Convention and Washington Summit to its Regional Chapter events, PACE provides the tools and opportunities that allow businesses to become involved and stay engaged through effective and efficient networking opportunities. For more information, visit PaceAssociation.org or contact us at 317-816-9336.

About CH Consulting Group

CH Consulting Group (“CHCG”​) is a business management consulting company that is comprised of a nationwide team of Customer Experience Consultants who specialize in the Omni-Channel Contact Center. We are Thought Leaders from multiple industries with more than 250 years of combined industry experience and a far-reaching network of contacts in the space that can help support all our clients’​ needs. CHCG takes pride in its customized, lasting and innovative solutions for its contact center clients across industries and continents. For more information, visit chconsultinggroup.com, call 218-286-4006 or email info@thechcg.com.