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Customer Experience in the Experience Economy
Have we Westerners hit a peak when it comes to owning – and buying – more stuff? If you consider
April 30, 2018
Have we Westerners hit a peak when it comes to owning – and buying – more stuff? If you consider
Consider the little things you do for the people you love: a note in a lunchbox, a surprise delivery, favorite
It costs five times as much to attract a new customer than to keep an existing one, which is why
“There is only one boss – the customer. And he can fire everybody in the company from the chairman on
As a contact center professional, you’re probably already aware of one of the hottest topics in the contact center space