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Customer Experience in the Experience Economy
30 April 2018
Have we Westerners hit a peak when it comes to owning –...
Use Moments that Matter to Impact Customer...
23 April 2018
Consider the little things you do for the people you love: a...
Why Customer Retention Still Matters and How...
16 April 2018
It costs five times as much to attract a new customer than...
The CEO/Customer Experience Link
11 April 2018
“There is only one boss – the customer. And he can fire...
Near-Shore vs. Off-Shore: Which is Right for...
3 April 2018
As a contact center professional, you’re probably already aware of one of...