People

As an extension of your team, our people become the driving force to execute and implement solutions, projects and initiatives that realize your vision.
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PROCESS

CHCG has a passion for business principles and processes that keep things simple and eliminate redundancies.
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Technology

We believe that automation can create big savings on a company’s money, time, and resources when it comes to getting things done right the first time.
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How can we help you?

We are the world’s premiere consulting company for the BPO/Contact Center and Customer Experience Industries. We believe in delivering next level products with our client’s ROI as our main driver for excellence.

CUSTOMER RETENTION & GROWTH

If you’re looking for support in any area of your sales or customer service, if your revenue or sales are lying flat—contact us today.

LEADERSHIP SPECIALISTS

Whether you are lacking expertise, specific talents, need help with development or support, we can strengthen your team.

BUYER/SELLER ACQUISITION

Before you begin a search that may cost you time and needless money, let CHCG take the lead.

CONTACT CENTER

Building business is about relationship and no one understands that better than CH Consulting Group. We are your resource.

HUMAN RESOURCES

Establishing a culture where people are heard and supported yields an efficient, productive and happy workforce.

LEADERSHIP RETREATS

We can customize an event that enriches your team and advances your business.

TALENT ACQUISITION & RETENTION

Let us help you find and keep the right people.

TECHNOLOGY EXPERTS

We find innovative ways to integrate technology into your business.

Three Reasons Your Cx Strategy Should Include Live Chat

Today’s customers expect businesses to be available and responsive when – and how – they choose, which is why it’s imperative that your customer experience strategy include omni-channel support. While the telephone used to be the winner in this category, live chat has...
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We Need to Talk About “Leadership Help”

By now, everyone – and I do mean EVERYONE (3,982,110 YouTube views and counting) – has seen the video of Uber Founder and CEO Travis Kalanick’s employee-directed rant obtained by Bloomberg, as well as his response. "My job as your leader is to lead…and that starts...
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The Rise of Self-Service in Customer Experience

When considering your customer experience strategy, don’t assume human interaction is the most important aspect. From checking in for flights to comparing insurance prices, consumers are going online to handle their own customer support needs more than ever. According...
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Testimonials

We welcome the opportunity to meet you and develop a collaborative partnership like the ones you’ll read about below.

I have worked with Christa and her team over the last two and a half years with two different clients on three separate projects. I have found her and her team to be excellent at quickly building a strong relationship with the client and providing the information clients need to hear to affect change within their organizations. They are respectful, honest, trustworthy, and dedicated to delivering results. It has been a pleasure working with CH Consulting Group and I look forward to many successful partnership opportunities in the future.

Mark Reichert

Director of Sales, Improving

Building business and delivering 100% customer satisfaction is a challenge. Christa and the CH Consulting Group helped us hit critical goals by leveraging intelligent expertise and passion for customers success. They are so good that I wish they worked with us everyday. No other partner impacts our business so powerfully.

Dan Candee

Former COO/CRO, Connect First

As the VP of Sales Operations for SiriusXM I’ve had the opportunity to work with CH Consulting Group on three separate engagements spanning initiatives from technology implementation to driving rapid, granular operational improvements.   It was clear from the start that the team at CH Consulting maintains a deep seated understanding of all facets of the call center world.   Understanding how the interplay of the component parts of a call center operation must work together to drive KPI improvement has been the biggest contributing factor to the success we’ve realized in working with this team.   Given the success we’ve seen with the team at CH Consulting, I wouldn’t hesitate to pick up the phone and engage again in the future and am glad we’ve built a relationship that has shown I can do that, any time of the day or night.

Jeff Myers

VP of Sales Operations, SiriusXM

Christa Heibel and her team at CH Consulting Group are one of those rare gems that truly bring the whole package when it comes to communications consulting. She and her team make it a point to understand your business including how the financials work, so that any recommendation they make is based on best practices and solid numbers. If you’re looking to hire a consultant to help with call center strategy, program management, execution, marketing, sales, or new products, CH Consulting Group is sure to produce a solid return on investment.

Jack Padovano

Owner, Direct Response Solutions

Get In Touch

If you know you need help, but don’t know exactly what you need help with—just drop us an email or give us a call and we can learn how we can fix that pain point and start delivering the results you are looking for.