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Welcome to CH Consulting Group! We are glad you are here and found us! We hope you find what you are seeking within our site. Please feel free to reach out to any member of our group if you would like additional information or find something is missing. We welcome the opportunity to meet you and develop a collaborative partnership!


Our mission is to navigate the needs of our clients with a creative, holistic and collaborative methodology bringing a proven track record, the right tools, services, and processes to the table for both immediate value and long-term success.

What's Happening

Gamification: What Is It?

Gamification:  What Is It?

Gamification – What is it and is it something we can leverage at work for our employees or customers? Recently, I completed a course allowing me to become certified in Gamification.  When I told colleagues I was becoming certified in gamification; I was universally asked: “What is that?” So I’m addressing it in a couple… Continue Reading

Leadership Specialists – What To Do When It’s Not Working

Leadership Specialists – What To Do When It’s Not Working

CH Consulting Group does more than benchmark contact centers. One of our specialties is leveraging our experience to assist companies in managing, training and growing their businesses. With our expertise, we are able to provide the role of manager or director to a business to help facilitate stability and growth. In this role, we share… Continue Reading

Benchmarking Overseas – Working Remotely

Benchmarking Overseas – Working Remotely

to a new vendor or to expand the services and bring in new business lines to the existing vendor. The Back Story Company is a leading insurance and reinsurance company in Peru, and one of the largest in Latin America. Because of the breadth of service offerings, individual work teams have been developed within the… Continue Reading